This location has both positive and negative aspects to its reputation. The business has a wide variety of used cars available, and customers have reported good experiences with certain staff members, such as Matthew and Terry. They have also been praised for their transparency and willingness to work with customers to find the right vehicle.
However, many customers have reported issues with the quality of the cars they purchased, with several mentioning problems with the vehicle's mechanical systems, such as engines, transmissions, and brakes. Some customers have also reported being sold cars that were in poor condition or had hidden problems.
In terms of pricing, some customers have reported that the prices were fair, while others have felt that they were overcharged.
Despite some positive comments about the business's innovativeness, there is limited information available about this aspect.
One major issue that has been highlighted by multiple customers is the lack of accountability and follow-through on promises made by the business. Several customers have reported being sold cars with known problems and then being left to deal with the consequences.
Another issue is the business's handling of warranty claims and repairs. Some customers have reported difficulty in getting help with warranty claims or being told that the problems with their vehicle were not covered under the warranty.
It is also worth noting that the business has an F rating with the Better Business Bureau (BBB) and has received numerous complaints about its business practices.
Overall, while some customers have had positive experiences with this location, there are significant concerns about the quality of the vehicles being sold and the business's handling of customer issues.