Tampa Bay
Prestige Travel Systems
5.22
5.22
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Pricing
Innovativeness
Quality
Overall
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The location has a clear potential for growth, but some major issues have been raised by previous clients. Firstly, one client experienced a terrible time with the travel agent, Tammy Smith, who cancelled their booking without speaking to them and refused to offer any travel credits. Another client had a similar issue, where the representative was rude and unhelpful, and they eventually took their business elsewhere. This highlights a lack of accountability and customer service skills within the company.
On a positive note, most of the reviews praised the travel agents, particularly Geraldine, Kat, and Patricia, who were described as knowledgeable, professional, and helpful. They were able to assist clients with booking their trips and provided excellent customer service. The company also seems to have a strong focus on finding the best deals for their clients.
The location has a convenient address and working hours, with the ability to make payments using NFC mobile payments, debit cards, and credit cards. The wheelchair-accessible entrance and parking lot are also a plus.
However, the inconsistent quality of service and some major issues with customer service and refunds raise concerns about the company's overall performance. Despite this, the company's innovativeness and commitment to finding the best deals for their clients are notable.
Overall, the location has potential, but it needs to address its customer service issues and provide better accountability for its actions.
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Hours
Closed
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Categories
Travel & Recreation
Travel Agencies
Boat & Yacht Tours
Travel agency
Cruise agency
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