This business has a positive overall experience, with a slightly higher rating for quality and pricing compared to innovativeness. The staff and doctors seem to be very kind, courteous, and professional, with many patients praising their bedside manner and willingness to explain things thoroughly. The office appears to be well-organized, with a smooth and efficient process from start to finish. However, there is one major issue that stands out - a patient had a poor experience with waiting times and was not offered an apology or explanation for the delay, which led them to never return to the practice and share their negative experience with others. This suggests that there may be some inconsistencies in the quality of service and communication within the practice. Despite this, the overall rating remains high, indicating that the business has a strong reputation and many satisfied customers.