Tampa Bay
Premier Pools & Spas | Tampa Bay North
14.74
14.74
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Learn about inground vinyl pools, the building process, photo examples, vinyl pool costs, and more from the industry's leading vinyl pool builder.
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The overall experience at Premier Pools & Spas was excellent, with a well-designed pool installation process and quality materials used throughout the construction. The team was very responsive, professional, and communicated clearly every step of the way. However, there were some issues with one subcontractor who hit a vehicle with his trailer and ran from the scene, and the company's handling of this incident was not satisfactory.Several customers praised their sales representatives, including Kevin Mueller, James Hyppolite, and Jeff Paplin, for their expertise, responsiveness, and professionalism. The design process was thorough and personalized, and the final product exceeded expectations in most cases.Some customers appreciated the use of high-quality materials and the attention to detail in the construction process. Others noted that the team was efficient and completed the project ahead of schedule.One issue that stood out was the handling of a dispute with a subcontractor who damaged a customer's vehicle. The company's response to this incident was not satisfactory, and some customers felt that the company was not transparent or accountable in its handling of the situation.Overall, Premier Pools & Spas seems to have a strong reputation for quality work and customer service, but there may be some issues with communication and accountability in certain situations.Many customers praised the company for its professionalism, responsiveness, and quality of work. Several customers mentioned that they were hesitant to recommend the company due to a negative experience with a subcontractor, but ultimately chose to do so after praising the company's response to the issue.Some customers appreciated the use of high-quality materials and the attention to detail in the construction process. Others noted that the team was efficient and completed the project ahead of schedule.One customer noted that the company's communication was excellent, with clear and concise updates throughout the process. Another customer praised the company's flexibility in accommodating their design preferences.A few customers mentioned that the company's pricing was reasonable and competitive. Several customers noted that the company's warranty and maintenance policies were clear and easy to understand.Overall, Premier Pools & Spas seems to be a reputable company with a strong reputation for quality work and customer service. However, there may be some issues with communication and accountability in certain situations.It's worth noting that the company has a 4.7-star rating on the third-party rating platform, which suggests a high level of customer satisfaction. However, the negative reviews and complaints mentioned above suggest that there may be some areas for improvement.
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