The business has its strengths and weaknesses. The quality of care seems to be a mixed bag, with some patients having great experiences and others being very disappointed. Some doctors and staff members are described as excellent and caring, while others are unhelpful and seem to be more focused on getting rid of patients rather than providing good care. There are reports of doctors switching patients without notice, changing appointments without asking, and having a confusing and unhelpful customer service system. On the other hand, there are also reports of friendly and knowledgeable staff, and doctors who take their time to listen to patients and explain things clearly. Overall, it seems that the quality of care is inconsistent, and patients may have a hit-or-miss experience depending on who they see. The lack of clear communication and customer service is a major issue that needs to be addressed. The pricing seems to be one of the strengths of the business, with some patients commenting on the ease of payment and the availability of different payment options. However, there is not enough information to give a score. Innovativeness is also not enough information to give a score.