The business has an overall score of 3.5, indicating a neutral experience. Quality of care is rated 3.3 out of 5, suggesting that while the staff is generally friendly, the care received may not meet expectations. Pricing is rated 3.8 out of 5, indicating that the costs are somewhat reasonable but may not be entirely transparent. Innovativeness is rated 4.2 out of 5, showing that the business is attempting to improve and innovate, but may need to do more in this area. Despite some positive aspects, the business has a significant issue with long wait times and inefficient communication, as seen in multiple customer reviews.