This review is a mixed bag. The law firm seems to be professional and friendly as described in one review, where a client praised their service, calling them "professional and incredibly friendly." However, the overwhelming majority of reviews are negative. One client had a particularly bad experience with the law firm, accusing them of being "rude, and makes it difficult for you to make payments." Another client described the firm as "the WORST of the WORST" and accused them of being "incompetent, SUPER RUDE, and acts extremely UNPROFESSIONAL and arrogant." Multiple reviews also described issues with communication, with one client accusing the lawyer of being "very hard to contact" and another stating that the lawyer "never available to talk when you call." In terms of quality, it seems that the law firm has failed to meet expectations in many cases. Several reviews described issues with the lawyer's communication and behavior, including one instance where the lawyer threatened to charge a client for a phone call to clarify their fees. The pricing at this law firm seems to be a major issue, with several reviews describing it as "unreasonable" and "ethically challenged." One client accused the lawyer of trying to take their condo over $1500 in HOA fees, and another described being billed for fees that were not clearly explained.In terms of innovativeness, it seems that the law firm is not particularly innovative, and may be relying on outdated methods of communication and billing. However, this is a subjective assessment and may not be accurate.Overall, this law firm seems to have a lot of work to do in terms of improving their service, communication, and billing practices. Until they can address these issues, it's difficult to recommend them to potential clients. Note: One highlighted issue in this review is the communication problems, which is a common thread throughout many of the negative reviews.