This business location offers a wide range of medical services, including pain management, and has a good reputation in the community. Patients praise the doctors, particularly Dr. Otero, for their kindness, compassion, and ability to listen to their concerns. The staff is also commended for being professional, friendly, and accommodating.However, some patients have reported long wait times and issues with billing and insurance coverage. Additionally, a few patients have expressed disappointment with the nurse practitioners, citing rude behavior and unnecessary comments.The business has made efforts to address these concerns and has taken steps to improve patient satisfaction. They have also expanded their services to include minimally invasive procedures and have a team of knowledgeable and thorough medical professionals.It's worth noting that some patients have reported issues with the business's policies and procedures, including the handling of patient records and the use of call centers. However, the business has responded to these concerns and has taken steps to address them.Overall, this business location has a strong reputation and a commitment to providing high-quality medical care. While there are some areas for improvement, patients are generally satisfied with their experiences and would recommend the business to others.One notable issue is the inconsistent handling of patient records and billing, which has led to some patients feeling frustrated and disrespected. The business should strive to improve its communication and transparency in this area to better serve its patients.