This business has shown potential in providing unique candle-making experiences, as evidenced by the overwhelmingly positive reviews from customers who have had a wonderful time creating their own candles. The shop offers a wide variety of scents, a cozy atmosphere, and a welcoming staff. Many reviewers have praised the staff for their friendliness and helpfulness, which has made the experience enjoyable and relaxing. The shop's ability to accommodate large groups and special occasions is also a notable feature.However, there have been some issues with communication and reliability. Some customers have reported difficulties in getting in touch with the staff, with phone calls going unanswered and text messages not being responded to. This lack of communication has led to frustration and disappointment for some customers who have had to reschedule or cancel their appointments due to misunderstandings or lack of availability. Additionally, there have been some concerns raised about the shop's operational hours, with some customers reporting that the shop is closed despite being open according to the schedule. This inconsistency has caused confusion and disappointment for customers who have made the effort to visit the shop.It is worth noting that the shop's issues with communication and reliability seem to be intermittent, and many customers have had a great experience. However, the inconsistent service and lack of attention to detail have detracted from the overall experience for some customers. In order to improve, the shop could work on developing a more reliable communication system, ensuring that customers receive clear and timely updates about appointments and availability. By doing so, the shop can build trust with its customers and provide a more consistent and enjoyable experience.