The dealership, Posner Park Chrysler Dodge Jeep RAM FIAT, seems to have a good overall reputation with some exceptional experiences and some disappointing ones. One of the major issues with this dealership is its service department, with several customers expressing frustration with the quality of service and the long wait times. Some customers have reported being told to bring their vehicles in only to be told that there is no one available to work on them for a week or more. This is unacceptable and may indicate a lack of sufficient staffing in the service department.On the other hand, some customers have had excellent experiences with the dealership, particularly with the service advisors and mechanics. Stefanie, in particular, is highlighted as a shining example of excellent customer service, going above and beyond to resolve a customer's issue and fighting for them to get the warranty coverage they deserved. This kind of dedication to customer satisfaction is commendable and suggests that the dealership values its customers.Pricing at the dealership seems to be competitive, with many customers praising the prices of the services and the value they received. However, this may not always be the case, as some customers have reported being taken advantage of by the dealership's service department.Overall, while Posner Park Chrysler Dodge Jeep RAM FIAT has some major issues with its service department, it also has a lot to offer in terms of exceptional customer service and competitive pricing. It's essential for customers to do their research and be aware of these issues before visiting the dealership.The only significant issue with this dealership is its service department's inability to manage workload and provide timely services to its customers. This has resulted in frustrated customers who feel neglected and overcharged.