This family-owned jewelry store and pawn shop is a hidden gem in Port Charlotte City. The store is easily accessible, with a wheelchair-accessible parking lot and entrance, making it welcoming to everyone. The staff, particularly Chris and Chris's mother, are knowledgeable, friendly, and go above and beyond to ensure customers are satisfied. They offer a wide range of items, from gold and silver jewelry to watches and other accessories. The prices are very competitive, and the store even offers layaway plans for customers who need them.However, there is one issue that needs to be addressed: the store's handling of customer concerns. A customer reported that their ring was not cleaned and only one link was fixed after they dropped it off for repair. The store responded by explaining that the dark discoloration was likely due to the ring's history, but this response came across as dismissive. A more proactive approach to addressing customer concerns would be beneficial for the store's reputation.Overall, PC Gold and Pawn is a great destination for anyone looking for quality jewelry and accessories at competitive prices. The store's excellent customer service and knowledgeable staff make it a must-visit for anyone in the area.