Tampa Bay
Pools by Lowell, Inc.
35.06
35.06
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This business is well-established and has a reputation for good service. The staff is knowledgeable and professional, with some reviewers praising the owner's direct involvement in resolving issues. While some reviewers have reported negative experiences, these seem to be relatively rare. The company has a good track record of taking care of customers' pools, and many reviewers appreciate the effort to provide high-quality service. One reviewer did mention a problem with a leak, but the staff's persistence in finding the issue was commended. The company's prices are considered reasonable, and some reviewers have noted that they have competitive rates. Overall, the business seems to have a strong focus on customer satisfaction, which is reflected in the reviews.However, one potential issue is the company's response to a reviewer who had problems with their pool, including debris and leaves in the skimmer basket. The reviewer reported that the son of the owner was rude and confrontational, which suggests a possible communication breakdown. Additionally, the company was criticized for not reporting issues with the pool or equipment to the customer. It's worth noting that this issue has been resolved, with the community returning to the company for regular service after a new board took over.
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