This location seems like a well-established business with a good reputation in the community. The Pool Professionals team has a strong track record of delivering high-quality services, particularly in pool remodeling and renovations. Their expertise in pool resurfacing, tile repair, and equipment replacement is evident, and many clients have praised their professionalism and attention to detail. However, there's one major red flag - a previous client described one of the team members as "the rudest person" they've ever met. This suggests that the team may not always provide exceptional customer service, and some clients may have a poor experience due to one individual's behavior. Despite this, the business's overall rating is still respectable, and many clients have been extremely satisfied with their work. It's worth noting that the business seems to be proactive in communicating with clients and meeting deadlines, as several reviews mention the team's reliability and punctuality. With a bit more attention to customer service, this business could truly excel in its field.