Tampa Bay
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Pollo Tropical
10.75
10.75
Overview
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Features
Credit cards
Debit cards
NFC mobile payments
Takeout
Dine-in
Dinner
Solo dining
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Healthy options
Small plates
Vegetarian options
Dinner
Dessert
Seating
Restroom
Wi-Fi
Quiet
Trendy
Family-friendly
Groups
Tourists
High chairs
Free parking lot
Parking
Delivery
Lunch
Comfort food
Brunch
Lunch
Free street parking
Catering
Kids' menu
Fast service
Quick bite
Casual
College students
Good for kids
Drive-through
Curbside pickup
No-contact delivery
Live music
Counter service
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Quality
Innovativeness
Overall
Pricing
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The experience at this Pollo Tropical location is average. While the quality of food is decent, with some customers enjoying the grilled chicken and black beans, others have had issues with the taste and texture. The pricing is reasonable, with some customers feeling that it's good value for the money. However, the innovativeness of the menu and offerings is limited, with some customers feeling that it's not changing or improving over time. The service at this location is a mixed bag. Some customers have had positive experiences with friendly and helpful staff, while others have had issues with poor communication and rude service. The atmosphere is also inconsistent, with some customers finding it to be clean and welcoming, while others have reported finding it dirty and uninviting. Despite the issues, there are some highlights to this location. The staff seems to be friendly and welcoming, and the food is made with fresh ingredients. However, the lack of innovation and consistency in the menu and service is a major drawback. One major issue that has been reported by multiple customers is the lack of attention to detail when it comes to orders. Some customers have received incorrect orders or had to wait for extended periods of time to receive their food. This is a significant problem that needs to be addressed. Overall, this Pollo Tropical location is an average experience, and it needs to improve in several areas to meet customer expectations.
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