Tampa Bay
Pollo Tropical
4.13
4.13
Overview
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Features
Credit cards
Debit cards
NFC mobile payments
Takeout
Dine-in
Dinner
Solo dining
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Coffee
Healthy options
Small plates
Dinner
Dessert
Seating
Restroom
Wi-Fi
Trendy
Family-friendly
Groups
Tourists
High chairs
Free parking lot
Parking
Delivery
Lunch
Comfort food
Brunch
Lunch
Free street parking
Catering
Kids' menu
Quick bite
Casual
College students
Good for kids
Drive-through
Curbside pickup
No-contact delivery
Photos & videos
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Quality
Pricing
Overall
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Based on the reviews and feedback, Pollo Tropical appears to be a well-liked restaurant with a high overall rating of 4.7 out of 5. The quality of the food and service seems to be a strong point, with many reviewers praising the friendly and attentive staff, particularly Francis and other team members. The pricing is also considered reasonable, with most reviewers stating that the prices are fair for the quality of the food.However, there are some inconsistencies and complaints about the service and food quality, which prevent the restaurant from receiving a perfect score. Some reviewers have mentioned issues with orders being incorrect or incomplete, and a few have experienced problems with cleanliness. Additionally, a few reviewers have mentioned that the portions have decreased over time, which may be a concern for some customers.One of the main issues that arises is the inconsistency in service. While some reviewers have praised the staff for being friendly and attentive, others have experienced problems with long wait times, incorrect orders, and poor communication. This suggests that the restaurant may need to work on improving their internal processes and training to ensure a more consistent and satisfying experience for all customers.Overall, Pollo Tropical appears to be a reliable option for those looking for a quick and flavorful meal, but may benefit from some improvements in their service and food quality to address the concerns of some reviewers.Here are some specific feedback and concerns that are worth noting:* Some reviewers have mentioned issues with orders being incorrect or incomplete, which can be frustrating for customers.* A few reviewers have experienced problems with cleanliness, which is a concern for anyone looking for a clean and welcoming dining environment.* Portion sizes seem to have decreased over time, which may be a concern for some customers.* Some reviewers have praised the staff for being friendly and attentive, but others have experienced problems with long wait times and poor communication.* The restaurant may benefit from improving their internal processes and training to ensure a more consistent and satisfying experience for all customers.By addressing these concerns and improving their service and food quality, Pollo Tropical can maintain its high overall rating and continue to be a popular choice for customers in the area.
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Hours
Closed
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
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