Tampa Bay
Pollo Tropical
8.98
8.98
Overview
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Features
Credit cards
Debit cards
NFC mobile payments
Outdoor seating
Takeout
Dine-in
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Small plates
Vegetarian options
Dinner
Dessert
Seating
Restroom
Wi-Fi
Family-friendly
High chairs
Free parking lot
Parking
Delivery
Comfort food
Brunch
Lunch
Catering
Kids' menu
Fast service
Good for kids
Drive-through
Curbside pickup
No-contact delivery
Photos & videos
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Pricing
Overall
Quality
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This Pollo Tropical location has its strengths and weaknesses. The food is generally good, with many customers praising the taste and quality of the dishes. However, some customers have experienced issues with the quality of the food, such as dry chicken and overcooked rice. The pricing is also a major strength, with many customers feeling that the prices are reasonable and competitive.One of the biggest issues with this location is the inconsistent service. Some customers have experienced long wait times and poor service, while others have had a more positive experience. The staff seems to be friendly and welcoming, but they can be slow to take orders and fulfill requests.The atmosphere of the location is also a mixed bag. Some customers appreciate the clean and welcoming atmosphere, while others have noted that the dining room is often closed and customers are forced to order through the drive-thru. This can be frustrating for customers who are looking for a more traditional dining experience.One major issue that has been noted by several customers is the lack of attention to detail when it comes to orders. Several customers have reported receiving orders with missing items or incorrect food, which can be frustrating and disappointing. This issue needs to be addressed by the management and staff to ensure that customers receive the correct orders and a high level of service.Overall, this Pollo Tropical location has the potential to be a great place to eat, but it needs to work on addressing some of the issues with service and attention to detail. With a little improvement, it could become a go-to destination for customers in the area.
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