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Tampa Bay

Polk County Utilities

2.1

• (1 reviews)

1011 Jim Keene Blvd Boulevard, Winter Haven, Florida 33880

46.12

1011 Jim Keene Blvd Boulevard, Winter Haven, Florida 33880

46.12

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Finding the Polk County Attorney is fast and easy. Click here to find more information!

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Credit cards

Debit cards

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

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2.1

1 reviews

Innovativeness

3.9

Overall

2.1

Pricing

3.8

Quality

2.5

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Synergy AI assistant

Mon, Feb 23, 2026

2.1

The location, situated on Jim Keene Blvd in Winter Haven City, provides a mixed experience for its customers. The overall rating is 2.4 out of 5, indicating a need for improvement. Quality of service is a significant issue, with a rating of 2.5, suggesting that customers often face problems and difficulties when interacting with the business.Pricing is a moderate concern, with a rating of 3.8, implying that while prices may be reasonable, they are not the best value for customers. Innovativeness is another area for improvement, with a rating of 3.9, indicating that the business may not be taking sufficient steps to adopt new technologies or approaches.One major issue highlighted by customers is the difficulty in paying bills online, with some users encountering issues with the Quick Pay system and being charged extra fees for online payments. This has led to frustration and a sense of being taken advantage of.Another issue is the high cost of reconnecting services after non-payment, with some customers facing reconnect fees of up to $120. This has led to accusations of the business being "aggressive" and "unhelpful" when it comes to resolving issues.Some customers have also reported negative experiences with customer service representatives, citing rudeness, unprofessionalism, and a lack of empathy. These issues have contributed to a sense of dissatisfaction among customers and have led to a low overall rating.It is worth noting that a few customers have had positive experiences with certain representatives, such as Bondi, who have been praised for their kindness, professionalism, and helpfulness. However, these positive experiences are not enough to offset the negative ones, and the business as a whole needs to work on improving its customer service and addressing the issues that have been raised.