This business location is a multi-service facility that offers shipping, storage, and moving services. The overall rating suggests a good experience for most customers, but some areas for improvement. The facility's quality of service is high, with drivers like Michelle S, Keke, and Anson consistently providing excellent customer service, being on time, and handling the pods with care. They also demonstrate flexibility and patience in handling customers' needs. However, the pricing of the facility is a mixed bag. While some customers found the prices to be reasonable and a great value, others experienced issues with billing and felt that they were overcharged. The facility's innovativeness is high, with a seamless and stress-free process for moving and storage. They use a PODs City Service that provides customers with a convenient and efficient way to manage their moves. They also have a user-friendly website and mobile app that makes it easy to schedule and track deliveries. Despite some areas for improvement, the facility has received overwhelmingly positive reviews from customers, with many praising the professionalism, courtesy, and hard work of the staff. The only issue that arose was a problem with a delivery driver who unilaterally decided she couldn't make a pickup because she couldn't move her rig through a 17-foot opening. This situation was handled poorly, and the customer felt that the driver was lazy and incompetent. However, this seems to be an isolated incident.