Based on the reviews, the office has a good overall rating, with an average score of 4.2 out of 5. The quality of care is also satisfactory, with a score of 4.2. However, the pricing is a bit higher than expected, with a score of 4.5. The innovativeness of the office is also notable, with a score of 4.5.
The reviews suggest that the office has a friendly and caring staff, particularly Dr. Imtiaz and his team. However, there are some issues with communication and customer service, particularly with the front desk staff. Some reviewers have mentioned that they have to wait for a long time to be seen, and that the office is not well-organized. Additionally, some reviewers have mentioned that the office staff is not very responsive to their concerns.
One of the major issues mentioned by several reviewers is the lack of communication and follow-up from the office staff. Some reviewers have mentioned that they had to wait for a long time to receive a response to their calls or emails, or that they were not notified about appointment changes or cancellations. This has caused frustration and inconvenience for some reviewers.
Overall, the office has a good reputation and is known for providing high-quality care to children. However, there are some areas that need improvement, particularly with communication and customer service.
The staff is very caring and friendly, but sometimes not very professional, and there is a problem with communication with the patients. Some patients have to wait a long time to see a doctor, and there is a lack of follow-up from the office staff.
A major issue is that sometimes the staff does not take the time to listen to the parents and their concerns, and they do not always explain things clearly. This can be frustrating for parents who want to make informed decisions about their child's care.
The office has a good reputation and is known for providing high-quality care, but there are some areas that need improvement.