This location received mixed reviews from clients. The Plattner's Automotive Group has been praised for its staff's politeness and efficient process, with some clients mentioning their pleasant experiences with salespeople like Angela, Bruce, and Tony. However, numerous complaints have been raised regarding bait-and-switch tactics, false advertising, and add-on fees, with several clients mentioning that they were misled about the prices of vehicles. Some clients have also reported poor service and dishonesty from the finance department. One client even claimed that the company engaged in predatory practices, such as adding thousands of dollars to the price of a vehicle after the initial agreement. Several clients have also experienced issues with the company's transparency, including not receiving paperwork for traded-in vehicles and having to deal with unresponsive corporate offices.