This parking garage has several issues that affect the overall experience of visitors. The quality of service is poor, with multiple complaints of unprofessional behavior from security guards. The situation described by one customer, where a security guard was unable to answer questions about the pricing and hung up on a customer, is particularly disturbing. The pricing itself is also a problem, with customers frequently being overcharged and unable to get refunds. The garage's layout and operations, such as forcing visitors to wait in a stationary line for extended periods, are also criticized by customers. While the garage's accessibility features, such as wheelchair-accessible parking and entrance, are a positive aspect, they are not enough to redeem the other issues with the business. One instance of good customer service from the manager, Micheal, is highlighted in one of the reviews, but this does not seem to be the standard experience for customers.