Tampa Bay
Planet Home Lending, LLC - Tampa
4.27
4.27
Overview
Serving borrowers across the credit spectrum, Seth Erickson is located in the Planet Home Lending Denver, Colorado branch. Seth and the team at Planet Home Lending look forward to getting you home!
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Quality
Innovativeness
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Overall
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The review of this location consists of two sides. On one hand, there are numerous positive reviews that show great customer service from some employees like David Marcano, Gary Ho, and Daniel Hunt. They seem to be highly professional, knowledgeable, and attentive to their clients' needs. Many reviewers praised their ability to explain complex processes in a clear and concise manner, making the refinancing experience smooth and stress-free. Some reviewers even mentioned that their loan originators went above and beyond to help them achieve their goals, such as getting a great rate or saving hundreds of dollars on their mortgage.
On the other hand, there are also many negative reviews that highlight some significant issues with this location. Some reviewers mentioned that they experienced delays in the refinancing process, with some closing dates being pushed back by several months. Others reported difficulty in getting in touch with their loan originators or representatives, leading to frustration and anxiety. A few reviewers even accused the company of being dishonest or unprofessional, citing instances of unexplained charges or improper handling of their accounts.
One particularly concerning issue that several reviewers mentioned is the company's handling of customer service. Some reviewers reported being ignored or dismissed when they tried to contact the company, while others were met with unhelpful or unprofessional responses. This suggests that there may be a lack of attention to customer needs and a need for better training or support for employees.
Despite these issues, it's worth noting that many reviewers praised the company's loan products and services, saying they were fair and honest. Some reviewers even mentioned that they had refinanced with the company multiple times and had a positive experience each time.
Overall, it seems that this location has a mixed track record, with some employees providing excellent customer service and others falling short. While there are some red flags to be aware of, there are also many positive reviews that suggest the company can be a good option for those looking to refinance their mortgage.
The location's overall score is 4.0, reflecting the mixed feedback. The quality of service is also scored 3.5, indicating some areas for improvement. The pricing is scored 4.5, suggesting that the company's loan products are competitive and fair. Finally, the innovativeness score is 4.0, reflecting a lack of innovative approaches to customer service and refinancing processes.
Reviewers' comments suggest that the location's employees are sometimes unresponsive, unhelpful, or unprofessional, leading to frustration and anxiety for some customers. However, there are also many positive comments about the company's loan products and services, as well as some employees who provide excellent customer service.
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