Tampa Bay
Pinnacle Home Care
51.40
51.40
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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The business location, Pinnacle Home Care, has a mixed reputation based on customer feedback. Some clients have praised the quality of care provided by certain nurses and staff, such as Heidi and Don, who were described as "fantastic" and "spectacular". These individuals have been able to support patients' healing journeys and provide seamless services. Additionally, the office team has been commended for handling insurance and MD orders efficiently.On the other hand, several customers have expressed dissatisfaction with the company's services, citing issues with communication, lack of compassion, and unprofessional behavior from some staff members. For instance, one client reported that a nurse, Kelly, failed to call ahead to inform them of her visit, while another client experienced significant delays and was left feeling frustrated.The company's 24/7 availability and wheelchair-accessible features are notable, making it a convenient option for clients who require home health care services at any time. However, the lack of transparency and follow-through on promised services has raised concerns among some customers. It is essential for Pinnacle Home Care to address these issues and improve their communication and quality of care to maintain a positive reputation.One highlighted issue is the inconsistent communication with clients, with some customers feeling ignored or left in the dark about upcoming visits or issues with their care. This can lead to feelings of frustration and mistrust, ultimately affecting the overall experience.Overall, Pinnacle Home Care has potential, but it needs to prioritize quality of care and customer satisfaction to meet its full potential.
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