The business has a relatively high overall rating, which may be attributed to its competitive pricing. However, the quality of service seems to be inconsistent, with some clients reporting unprofessional staff behavior. The business's innovative features, such as its dog park and fitness center, are notable, but they may not be enough to compensate for the poor service experienced by some clients.Some clients have reported having positive experiences with the business, praising the staff's friendliness and professionalism. However, others have had significantly negative experiences, citing disorganization, unavailability of staff, and unfulfilled expectations. The business's communication skills also seem to be a concern, with some clients reporting difficulty in getting in touch with staff and receiving unclear information.One major issue is the inconsistent treatment of clients, with some experiencing excellent service and others being left feeling unvalued and frustrated. This discrepancy may be attributed to the business's growth and expansion, as well as the availability of staff. However, it is essential for the business to address these concerns and ensure that all clients receive the same level of quality service.The business's amenities, such as its dog park and fitness center, are a significant draw for potential clients. However, the lack of transparency and availability of information about the apartments and the leasing process may deter some clients from applying. Additionally, the business's failure to address client concerns and provide adequate support may lead to a loss of trust and loyalty among its clients.Overall, while the business has some excellent features and a competitive pricing strategy, it needs to work on improving its quality of service and ensuring that all clients receive the same level of care and attention. By addressing these concerns and prioritizing client satisfaction, the business can maintain its competitive edge and build a loyal customer base.