The location is open Monday to Friday from 8am to 5pm, which may not be very convenient for people with non-traditional work schedules. Some customers have reported issues with customer service, including long wait times and unhelpful staff. The website and online payment system have been criticized for being outdated and difficult to use. Some customers have also reported issues with billing, including being charged for services they did not receive. However, some customers have had positive experiences with the staff, particularly with representatives like TJ and Bobbie. The location is wheelchair accessible and accepts debit cards.