Pinellas County Utilities

2.0

• (1 reviews)

14 S Ft Harrison Avenue, Clearwater, Florida 33756

14.66

14 S Ft Harrison Avenue, Clearwater, Florida 33756

14.66

See All photos

Directions

Call now

Website

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Photos & videos

See All

Reviews

All our ratings are from genuine customers

Submit a review

2.0

1 reviews

Quality

2.4

Overall

2.0

Pricing

1.4

Innovativeness

2.0

Submit a review

Synergy AI assistant

Mon, Feb 23, 2026

2.0

This location has many issues with customer service. Clients frequently report being put on hold for extended periods, and when they finally speak to a representative, they are often met with rudeness and unhelpfulness. Some clients have even been hung up on after waiting for 30 minutes or more. The automated phone message is also described as "annoying" and can make it difficult to get the help you need. There is also a lack of transparency and accountability from the company. Clients have reported being charged for services they did not use, such as reclaimed water, and being told that leaks on their property are not the company's responsibility to fix. The company's policies and procedures can be confusing and frustrating for clients. For example, some clients have reported being charged a convenience fee for making a payment online, and others have been told that they have to pay a reconnection fee after their water was shut off. Some clients have had positive experiences with specific representatives, such as Montez, who was described as "amazing" and "helpful". However, these positive experiences are not representative of the company as a whole. Overall, this location has a lot of room for improvement when it comes to customer service and transparency. Clients deserve to be treated with respect and courtesy, and to have their issues resolved in a timely and efficient manner.