Tampa Bay
Pinellas County Consumer Protection
10.81
10.81
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Restroom
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Overall
Quality
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This agency seems to be helpful for some people, but the experience varies greatly. The staff seems to be knowledgeable and effective in solving problems for some clients, such as the person who had a issue with a contractor. They even managed to get their problem resolved remotely, which is quite impressive. However, there are several cases where the agency failed to deliver, such as in complaints about corrupt businesses or cases where they seemed to prioritize the interests of businesses over those of consumers. The automated phone message system also appears to have technical issues, which can make it difficult for people to get the help they need. On the other hand, some staff members, such as Kristin Marshall, seem to be doing their best to assist clients. Despite the efforts of a few good staff members, the overall performance of the agency is marred by inconsistent service and a lack of effective protection for consumers.
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