Tampa Bay
Pine Brook Pharmacy #3
31.83
31.83
Overview
Pine Brook Pharmacy is a local pharmacy in Brooksville
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
Quick visit
In-store pickup
In-store shopping
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Quality
Innovativeness
Pricing
Overall
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Pine Brook Pharmacy is a well-established and respected pharmacy in the community, with a strong reputation for providing excellent customer service. The staff is known for being friendly, knowledgeable, and caring, making customers feel valued and appreciated. The pharmacy has a wide range of products and services, including free delivery and a medi-pack program that helps customers stay organized and on track with their medications.However, some customers have reported issues with the pharmacy's ability to handle complex prescriptions and navigate insurance companies. One customer had a negative experience with a pharmacist who was rude and dismissive, which was later explained as a misunderstanding. The owner of the pharmacy responded to the review and apologized for the incident, taking responsibility for the pharmacist's behavior.Despite this incident, the majority of reviews praise the pharmacy's staff for being helpful, knowledgeable, and caring. The pharmacy's location and hours of operation are convenient, with most customers reporting short wait times and easy access to their medications. Overall, Pine Brook Pharmacy is a reliable and trustworthy option for customers in the area, with a strong focus on customer service and satisfaction.One major issue that was reported was the pharmacy's handling of prescription delivery. One customer had a package of refrigerated medications sent via UPS, which sat unrefrigerated for 5 days before being delivered. The customer reported that the pharmacist was uncooperative and defensive when discussing the issue, and that the pharmacy refused to take responsibility for the problem. This incident highlights the importance of proper handling and delivery of refrigerated medications, and the need for pharmacies to take a more proactive approach to ensuring their customers receive their medications safely and effectively.In terms of innovativeness, Pine Brook Pharmacy has implemented a number of features that set it apart from other pharmacies. Their medi-pack program is a convenient and organized way for customers to manage their medications, and their free delivery service is a welcome perk for those who may have difficulty getting to the pharmacy. The pharmacy's staff is also known for being knowledgeable and helpful, with many customers reporting that they receive valuable advice and guidance on managing their medications and staying healthy.Overall, Pine Brook Pharmacy is a well-respected and trustworthy option for customers in the area, with a strong focus on customer service and satisfaction. While there may be some issues with handling complex prescriptions and navigating insurance companies, the pharmacy's staff and services are generally highly praised by customers. With a focus on innovativeness and customer satisfaction, Pine Brook Pharmacy is a great choice for those looking for a reliable and trustworthy pharmacy.
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