The business has a solid overall rating. Quality of services is generally good, with a few customers having issues with their pool repair services. Pricing is reasonable, with some customers finding it a bit high. The staff is knowledgeable and helpful, but some customers have experienced long wait times. The business is innovative in its approach to pool care, with a focus on customer education and preventative maintenance. However, there have been some issues with customer service and communication. One customer had a particularly bad experience with the business, stating that the staff was unhelpful and rude, and that they were not willing to work with them to resolve the issue. The business has also been criticized for its handling of returns and exchanges. Despite these issues, the business has a generally good reputation and is well-liked by many customers.