The location is a great place for pool-related services and supplies. The staff is knowledgeable and friendly, with many customers praising their helpfulness and willingness to go above and beyond to solve pool problems. Many reviewers have noted that the store is a great place to learn about pool care and maintenance, with some even hosting "Pool School" classes. The owners, Wendy and Joe, are particularly praised for their expertise and customer service.
However, some reviewers have noted that the store can be a bit pricey, although many feel that the quality of products and services justifies the cost. Some customers have also reported issues with customer service, including one reviewer who claimed that the owner was rude and hung up on them.
One issue that stands out is the inconsistency in customer service. While many reviewers have had positive experiences with the staff and owners, a few have reported negative interactions. This inconsistency could be improved by providing more comprehensive training for staff and implementing a clear customer service policy.
Overall, the location is a great resource for pool owners and enthusiasts, with a wide range of products and services available. While some customers have reported issues with pricing and customer service, the majority of reviewers have had positive experiences and praise the store's knowledgeable and helpful staff.