This location has its pros and cons. The staff is often very friendly and knowledgeable, which is great for customers who need help with their pool needs. The selection of products is also excellent, with a wide range of options for chemicals, toys, and equipment. The prices can be a bit steep, but it's worth it for the quality of the products. However, there have been some issues with customer service, with some customers reporting long wait times and unhelpful staff. Additionally, there have been some complaints about the reliability of the technicians who come to customers' homes to service their pools. On the other hand, the store is always clean and well-stocked, which is a big plus. The management team seems to be actively addressing customer complaints and working to improve the overall experience. However, there is still room for improvement in terms of quality control and ensuring that technicians are doing a good job.