Tampa Bay
Pinch A Penny Pool Patio Spa
5.66
5.66
Overview
Chain stocking a range of products for swimming pools & spas, including chemicals, toys & equipment.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Quick visit
On-site parking
In-store pickup
In-store shopping
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Quality
Innovativeness
Overall
Pricing
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This review is based on the provided information about the Pinch A Penny location in Tampa City. The business scores are as follows:The overall score of 3.5 reflects the mixed experience of customers, with some expressing satisfaction with the service and others complaining about various issues. The quality score of 3.8 indicates that the quality of products and services is average, with some customers experiencing problems with their pool equipment or service.The pricing score of 4.2 is high, suggesting that customers generally feel that the prices are reasonable or competitive. However, some customers have mentioned that they had to pay extra for certain services or products.The innovativeness score of 4.8 is high, indicating that the business is generally willing to try new approaches or provide solutions to customer problems.The review text aggregates the essentials of the known data:Pinch A Penny is a chain stocking a range of products for swimming pools & spas, including chemicals, toys & equipment. The location has a 4.3-star rating on third-party platforms and has received both positive and negative reviews.Some customers have praised the friendly and knowledgeable staff, excellent service, and high-quality products. They have also appreciated the convenience of being able to purchase products and services from one location.However, other customers have experienced issues with the business, including problems with pool equipment, delayed or incomplete service, and unprofessional behavior from staff. Some customers have also felt that the business was dishonest or untrustworthy.One customer reported that a pool technician, Lester, damaged their screened-in pool area, cutting a hole in the screen, and the business initially denied responsibility. Another customer had a negative experience with the pool service and claimed that the business was unresponsive and unhelpful.Despite these issues, the business has made efforts to address customer complaints and resolve problems. For example, the owner replied to one customer's complaint, apologizing for the mistake and offering a resolution.Overall, the review suggests that Pinch A Penny in Tampa City has a mixed reputation, with some customers expressing satisfaction and others experiencing problems. The business appears to be willing to try new approaches and address customer complaints, but may need to improve its quality of service and customer communication.
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