This medical service location, specifically Pain control clinic in St. Petersburg City, has a mixed reputation among patients. The overall experience is mediocre, with some patients expressing satisfaction with the care they received from doctors like Dr. Gorman and Dr. Leal, but others experiencing significant issues with the billing and customer service.One major issue is the billing system, which has been criticized for sending patients large, unexpected bills, and for being unresponsive to patient inquiries. Several patients have reported being charged incorrect amounts for the same visit, and some have even been sent bills for procedures that they had already paid for.Another issue is the lack of communication and responsiveness from the office staff. Many patients have reported difficulty in getting their calls returned, and some have been left with voicemails that were never returned. This lack of communication has led to frustration and stress for patients who are already dealing with chronic pain.Some patients have also reported issues with the appointment scheduling and follow-up care. Several patients have reported waiting for extended periods of time to be seen, and some have even been left without being seen after waiting for over an hour.However, there are some positive comments from patients who have reported excellent care from certain doctors and staff members. Some patients have praised Dr. Gorman and Dr. Leal for their kind and compassionate approach to care, and for taking the time to explain their treatment options in detail.Overall, this medical service location has significant room for improvement in terms of billing and customer service. While some patients have reported excellent care, others have experienced significant issues that have impacted their ability to receive quality care.