This business has a lot to improve. The overall experience is not very good, and the quality of their work seems to be the main concern. Most customers who have dealt with Phoenix Pools Inc. have reported issues with responsiveness, punctuality, professionalism, and value. Many have shared stories of being taken advantage of, with promises not being kept and work not being completed as agreed upon. Some have even reported having to redo their pool work entirely due to the company's shoddy work. While some clients have reported having good experiences, these are far outnumbered by the negative reviews. The company's lack of innovation is also concerning, as it seems like they rely on the same old methods and equipment without much thought to improvement or customer satisfaction. One major issue stands out, however: the company's tendency to take customers' money and not follow through on their promises. This has left many people feeling taken advantage of and without a functioning pool. It's worth noting that this business has a relatively long operating hours, with customers able to contact them Monday to Saturday from 7 am to 7 pm. However, this does not seem to make up for the lack of quality work and responsiveness.