The location has received numerous positive reviews, with clients praising the friendly and professional staff, thorough exams, and excellent care. Many reviewers have highlighted the expertise and kindness of the doctors and nurse practitioners, including Dr. Lago, Dr. Aickara, and Candace. The office has also been commended for its efficiency, with appointments often running on time and staff being accommodating to patients' needs.
However, some reviewers have raised concerns about billing practices, with one client feeling taken advantage of due to a lack of communication about payment methods. Another reviewer had a disappointing experience with delayed appointments and long wait times.
Despite these issues, the overall consensus is that PHDermatology is a well-run practice with caring and competent staff. The location has been praised for its LGBTQ+ friendly and transgender-safe environment, making it a welcoming space for all patients.
A notable issue is the lack of transparency regarding billing and payment methods, which has led to some clients feeling surprised or taken advantage of. This highlights the need for clearer communication and more transparent billing practices to ensure that all patients feel valued and respected.
The location's parking is convenient, with on-site parking available for patients. The office also accepts various payment methods, including credit cards, debit cards, and NFC mobile payments. However, the high credit card processing fee has been a point of contention for some clients.
Overall, PHDermatology is a reputable and well-regarded practice with many strengths, but it could benefit from improvements in communication and billing practices to enhance the patient experience.