Tampa Bay
PHCA Medical Group of Kissimmee
73.55
73.55
Overview
Personalized and bilingual primary care for older adults. With over 30 years of experience and 120,000 patients served. Contact us today!
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Restroom
Appointments recommended
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Quality
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This medical center, PHCA Medical Group of Kissimmee, has its pros and cons. On the positive side, patients appreciate the personalized care and attention they receive from the doctors and staff. The office is clean and efficient, with a welcoming atmosphere. The medical team is bilingual, which is a significant advantage for patients who prefer to communicate in their native language. Many patients have been satisfied with the care they have received from Dr. Norma Perez, Dr. Serrano, and other doctors. The staff is friendly and courteous, and the check-in process is often praised for its efficiency. Patients also appreciate the convenience of being able to make appointments and access their medical records online.However, there are also some concerns that have been raised by patients. Some have reported long wait times, even after scheduling an appointment in advance. Others have experienced difficulties in getting in touch with the office, with patients reporting that calls often go to voicemail or are not returned. There have been instances where patients were not able to see their doctor due to scheduling conflicts or lack of availability. Additionally, some patients have been dissatisfied with the way their medical information was handled, with some reports of miscommunication or lack of follow-up. Despite these issues, the office has taken steps to address them, such as improving communication and streamlining the check-in process.The billing and payment process is generally efficient, with patients able to use various payment methods, including NFC mobile payments, debit cards, and credit cards. The office also accepts Medicaid and other insurance plans.One of the main areas for improvement is the phone system and communication with patients. Many patients have reported difficulties in getting in touch with the office, which can lead to frustration and long wait times. The office could benefit from improving its communication systems, including implementing a more efficient phone system and providing clearer instructions for patients.Despite these concerns, many patients have reported high levels of satisfaction with the care they receive at PHCA Medical Group of Kissimmee. Overall, the office has a mixed reputation, with some patients praising the personalized care and attention, while others have been dissatisfied with the wait times and communication issues.
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