Tampa Bay
PetSmart Grooming
11.75
11.75
Overview
Offshoot of the pet store chain focused on grooming services, including nail & ear care.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
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Pricing
Overall
Quality
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The business has received mixed reviews, but a majority of the complaints are related to the customer service, specifically the quality of service and communication. Several customers have reported feeling rushed and having their pets not receive the attention they needed. There have also been reports of poor handling of pets, including one instance where a groomer was seen putting a nervous dog in a headlock. On the other hand, a few customers have praised the business, mentioning specific groomers who have done a great job with their pets. However, these positive reviews are far outweighed by the negative ones.It's worth noting that the business has a tendency to cancel appointments made in advance, which can be frustrating for customers who have made plans around these appointments. This issue is not only a problem for customers but also for the business itself, as it can harm its reputation and lose trust with potential customers.Overall, while the business has its strengths, it struggles with providing quality service and communication to its customers. This issue needs to be addressed in order for the business to improve and provide better experiences for its customers.
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