Tampa Bay
PetSmart Grooming
14.15
14.15
Overview
Offshoot of the pet store chain focused on grooming services, including nail & ear care.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
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Innovativeness
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This business is a well-established and convenient location for pet grooming and care. However, some issues have been reported, particularly with regards to communication and services provided. Anthony is a standout employee, who consistently provides excellent care to senior pets. The staff is generally friendly and gentle with animals, but there have been instances of overcharging and poor communication. The facility is wheelchair accessible, and they offer a range of services, including nail and ear care, as well as bathing and trimming. One of the major issues highlighted by clients is the discrepancy between the promised and actual services provided. This was particularly evident in a case where a client's cat was promised a sanitary cut, but instead received a basic bath. The prices can be steep, especially considering that some clients have been overcharged for their pets. The business also has a tendency to tack on additional fees, such as the extra brushing fee for hair that is not matted. Despite some of the issues, the business has a strong reputation, with many clients praising the staff's professionalism and the overall cleanliness of the facility. However, it is essential to be aware of the potential for overcharging and to clearly communicate with the staff about the services required.
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