This pet boarding service, PetSmart Hotel, located on Commerce Palms Dr Drive in Tampa City, seems to offer a decent experience for pet owners. The business operates under the umbrella of PetSmart, a well-known animal care brand. On-site parking and wheelchair-accessible entrance make it convenient for customers. However, the service hours are somewhat limited, especially on Thursdays.Many customers have expressed their satisfaction with the pet care services provided, including dog boarding, doggy day camp, and grooming. Some reviewers have praised the friendly staff, including Steven, a dog trainer, who received high praise for his kindness and patience. However, there is one notable concern: poor time management and communication by some groomers. One customer had a distressing experience with Christina, a groomer who failed to manage appointments efficiently and attempted to charge extra for a basic service.Overall, the experience at PetSmart Hotel varies, but it seems that many pet owners trust this location to care for their pets. However, it's essential to verify the specific services and staff to ensure a smooth and pleasant experience for both pets and owners.