Tampa Bay
PetSmart
4.51
4.51
Overview
Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
Delivery
Onsite services
Quick visit
Curbside pickup
In-store pickup
In-store shopping
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Overall
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This location is a convenient stop for pet owners, offering a wide range of products and services. The staff is generally friendly and knowledgeable, but some customers have reported inconsistent service. The store is well-stocked and clean, but the fish department has been cited for neglect. PetSmart's policy of not allowing multiple fish per tank size has been criticized by some customers. The store's management has taken steps to address these issues, but it remains to be seen if they will be effective. Overall, this location is a good option for pet owners in the area, but it's not perfect.Some customers have reported positive experiences with the grooming department, citing friendly and professional staff. Others have reported problems with the service, including long wait times and subpar work. It's worth noting that the staff at this location seem to be inconsistent, with some customers reporting excellent service and others reporting poor service.The store's prices are generally competitive, but some customers have reported feeling nickel-and-dimed by the frequent promotions and sales. The store's inventory is well-stocked, but the selection is not particularly impressive. The store's layout is easy to navigate, and the staff is generally helpful.One major issue that has been reported by multiple customers is the lack of attention to detail in the grooming department. Some customers have reported that their pets were not groomed correctly, and that the staff seemed to be more interested in chatting with each other than in doing their jobs. This is a serious issue, as it can lead to health problems for pets.Another issue that has been reported is the inconsistent service from the staff. Some customers have reported being helped quickly and efficiently, while others have reported being ignored or treated poorly. This inconsistency can be frustrating for customers, and it's something that the store's management should address.Overall, this location is a good option for pet owners in the area, but it's not perfect. The staff is generally friendly and knowledgeable, but some customers have reported inconsistent service. The store is well-stocked and clean, but the fish department has been cited for neglect. The store's management has taken steps to address these issues, but it remains to be seen if they will be effective.
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