Tampa Bay
PetSmart
26.89
26.89
Overview
Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
Delivery
Onsite services
Quick visit
Curbside pickup
In-store pickup
In-store shopping
Photos & videos
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Pricing
Quality
Overall
Innovativeness
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This store has been a great shopping experience for many customers. They have found the staff to be friendly and helpful, with one reviewer commenting on the kindness of employees towards their pet. The store is well-stocked with a wide range of products, including pet food, toys, and supplies. Many customers have appreciated the convenience of being able to find everything they need in one place.However, some customers have had negative experiences, particularly with the grooming services. A few reviewers have complained about the long wait times, with one customer waiting over three hours for their dog to be groomed. Others have reported poor customer service, with staff being unhelpful or dismissive.One reviewer expressed disappointment with the store's policy of not seeing dogs with certain medical conditions, citing that they were not given the option to sign a waiver or have their dog treated with caution. This has led to a loss of business for the store, as the customer will not be returning.Additionally, a few customers have experienced issues with the store's pricing and availability of products. One reviewer mentioned that they were not given a choice of paying a higher price for a product, but instead were told that it was the only option available.Overall, the store has a good reputation, but it could benefit from addressing some of the negative experiences reported by customers.The staff is generally helpful, but some customers have reported being treated poorly. The store is well-stocked, but some products may not be available. The pricing can be high, and the availability of products can be inconsistent.One issue that stands out is the inconsistent and often poor customer service, particularly in the grooming department. This has led to a loss of business for the store, and customers are advised to be cautious when booking appointments for grooming services.
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Hours
Closed
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Categories
Shopping
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