The location has a generally positive reputation, with customers praising the quality of service and the staff's professionalism. Many customers have reported having a positive experience with their pets, with some even mentioning that their pets look and smell great after grooming. However, there have been some complaints about the pricing, with a few customers mentioning that it's overpriced. Some customers have also reported difficulties in scheduling appointments and getting walk-in services. Overall, it seems like the location has a solid reputation, but there's room for improvement in terms of pricing and scheduling. One major issue that stands out is the incident where a customer's dog was cut during grooming, and the staff didn't notify the owner until the dog was already home, highlighting the need for better communication and customer service.