This business has a good overall score, indicating a generally positive experience for customers. The quality of services seems to be a strong point, with one customer praising the trainer's knowledge and attentiveness. However, there is an issue with inconsistent services, as one customer felt they didn't receive the help they needed. Another customer was dissatisfied with the return policy, which may be a concern for potential customers. The pricing seems to be a positive aspect, with one customer mentioning a reasonable price for services. The business also shows a good level of innovativeness, offering onsite services and a convenient location. Despite some negative experiences, the business has a generally positive reputation, with a rating of 3.0. The staff seems to be knowledgeable and willing to help, as demonstrated by the trainer's excellent performance and the owner's response to customer feedback. Overall, this business is a good option for customers looking for pet training services, but some issues need to be addressed to improve customer satisfaction.