The store is a well-established pet store with a wide selection of products, including brand-name pet supplies, toys, food, and products for health and nutrition. The staff is generally friendly and knowledgeable, with some employees, such as Christian, being particularly helpful and going above and beyond to assist customers. However, there are some issues with customer service, with some employees being unfriendly or unhelpful. The store is clean and well-maintained, but some areas can be messy or disorganized during restocking. The prices are generally high, but some customers appreciate the loyalty programs and cash back options. Overall, the store is a good option for pet owners, but may not be the best choice for those on a tight budget.Some notable issues include:* Inconsistent customer service, with some employees being unfriendly or unhelpful* High prices, although some customers appreciate loyalty programs and cash back options* Some areas of the store can be messy or disorganized during restocking* Limited selection of certain products, such as crickets for geckos* Some customers have reported issues with dead fish in the aquatic department* The store does not always answer their phones, making it difficult for customers to contact them.