The store has a wide selection of pet supplies, including brand-name products and healthy options for pets. The staff is generally friendly and helpful, with some employees going above and beyond to assist customers. However, there have been some issues with customer service, including staff being dismissive or rude to customers.The store's pricing is competitive, with some customers finding good deals on pet food and supplies. However, others have found the prices to be higher than expected. The store's innovativeness is average, with some new products and services being introduced, but not consistently.The store's cleanliness is generally good, with customers reporting seeing staff cleaning and organizing the store. However, there have been some issues with maintenance, including a broken tank and a dirty bathroom. Overall, the store is a good option for pet owners, but may not be the best choice for those looking for exceptional customer service or innovative products.