This pet grooming service has received overwhelmingly positive reviews from customers. The business has been praised for its high-quality grooming services, with many customers mentioning that their pets look and feel great after visiting. The staff, particularly Matt, have been described as kind, patient, and professional. Many customers have expressed their gratitude for the business's ability to handle pets with special needs or anxieties. The service offers a variety of amenities, including wheelchair-accessible parking and entrance, making it easy for customers to bring their pets. However, some customers have reported having negative experiences, including issues with communication and customer service.