This business has a good reputation with a mix of positive and negative experiences. The overall score is a reflection of the average rating provided by clients, indicating a satisfying experience. The quality of service seems to be consistent, with a few complaints about damaged lawns due to chemical applications. The prices are considered fair, with some clients noting that the cost is reasonable. The business shows innovativeness in addressing customers' concerns and providing effective pest control services.Clients praise the professionalism, knowledge, and kindness of the staff, particularly mentioning Steve, Brad, and Ron. They appreciate the thoroughness and attention to detail in their work. Some clients have been with the business for a long time and have had positive experiences. They mention the convenience of having a single company handle both pest control and lawn services.However, there are a few instances of customers being unhappy with the service. Some clients experienced damaged lawns due to chemical applications, and a few reported issues with communication and customer service. In one case, a customer had to contact their credit card company to resolve an issue with their account.Overall, the business has a good reputation and a strong team, but it needs to address the concerns about damaged lawns and improve communication to prevent issues.