The business location of PestBear at Building 3625, FL-60 Street, Valrico City seems to have a mixed experience from customers. The overall score of 4.2 out of 5 suggests a generally positive impression. However, the quality score of 3.1 indicates some areas where improvement is needed. The pricing score of 4.9 is the highest, indicating that customers are generally satisfied with the cost of the services. The innovativeness score of 4.5 suggests that the business is somewhat innovative, but there's room for further improvement. Some customers have reported great experiences with the company's technicians, such as Reese and Richard, who are knowledgeable, thorough, and provide excellent customer service. Many customers have appreciated the company's efforts to maintain a pest-free environment, such as Xavier's approach to treating their yard. On the other hand, there have been instances where customers have reported issues, such as being charged extra for services not provided, or having poor communication with the company. Overall, the business seems to have some areas for improvement, but the majority of customers have reported positive experiences. It's essential for the company to focus on maintaining high-quality services, ensuring effective communication, and addressing customer concerns promptly to maintain a high overall rating.