This review is based on the information provided. The business has a decent overall rating of 3.2 out of 5, which suggests a mixed experience for customers. Quality is a moderate 3.5, indicating that some customers are satisfied with the services, while others are not.The pricing score of 2.8 is low, suggesting that customers have been charged unfairly or without clear communication.Innovativeness is a moderate 3.8, which may indicate that the business is not taking sufficient steps to improve its services or address customer complaints.Overall, the business seems to be inconsistent in its quality and pricing, which may lead to a negative customer experience. One major issue is the billing and charging practices of the company, which seems to be a source of frustration for many customers. It is recommended that the business takes steps to improve its billing practices and communicate more clearly with its customers.Several customers have reported issues with billing, including being charged for services that were not provided or being overcharged. Some customers have also reported that the company does not respect customer requests to cancel services or not be contacted for solicitation. These issues are a major concern and may indicate a lack of customer service skills or a focus on revenue over customer satisfaction.Some customers have reported positive experiences with the company's technicians, who are described as professional and knowledgeable. However, this is not enough to overcome the significant issues with billing and customer service.Overall, the business has a lot of work to do to improve its customer experience and address the major issues that have been raised. By taking steps to improve its billing practices and communication with customers, the business may be able to increase customer satisfaction and improve its overall rating.