The business has a decent overall rating, reflecting a mix of positive and negative experiences. Quality of service seems to be an issue, as some customers have reported receiving poor workmanship, including scratches, bubbles, and uneven cuts. However, the owner has responded to these reviews, attempting to address the concerns and provide explanations for the problems. Pricing is consistently high, with many customers praising the affordability and value for money. Innovativeness is also notable, as the business has been able to adapt and improve over time, addressing customer concerns and providing quality service. However, the overall quality of service could be improved to match the high ratings for pricing and innovativeness. There appears to be some inconsistencies in the quality of work, with some customers receiving excellent service while others have experienced issues. One major concern is the lack of transparency and honesty from the owner, who has been known to argue with customers and dispute their negative reviews. This lack of accountability and willingness to take responsibility for mistakes may be a major red flag for potential customers.